Privacy Policy
1. General Provisions
This Privacy Policy outlines how our website, operating in the United Arab Emirates (UAE), collects, uses, stores, and protects personal data. The administration of the website is committed to protecting the privacy of all visitors and users. The website complies with applicable laws of the UAE, including Federal Law No. 45 of 2021 on the Protection of Personal Data, as well as international standards such as the General Data Protection Regulation (GDPR). The principles of legality, fairness, and transparency are strictly observed. By accessing or using our website, you agree to the practices described in this Privacy Policy. The administration is committed to implementing technical and organizational measures to ensure personal data remains confidential and protected against unauthorized access, alteration, or destruction.
2. Information We Collect
We may collect personal data that you voluntarily provide, such as your name, contact details, or other identifiers when using the website. We also collect technical information automatically through your browser or device, including IP address, browser type, operating system, and browsing activity. Aggregated statistical data, which cannot identify individuals, may also be collected to improve performance. Additionally, we may collect preferences, service usage data, and information provided during communication with our support. This information is necessary to optimize user experience, ensure security, and comply with legal obligations.
3. How We Use Information
Personal data collected by our website is used solely for lawful and legitimate purposes. These include providing access to content, improving website functionality, ensuring proper operation of services, analyzing user trends, and responding to inquiries. Information may also be used to send important notifications regarding updates to policies or changes in services. Data is further used for statistical analysis, monitoring performance, and compliance with legal requirements in the UAE. No personal data will be used for purposes unrelated to those stated without obtaining explicit consent from the user.
4. Data Protection and Retention Period
We take data protection seriously by implementing administrative, technical, and physical safeguards. Encryption, access control, and secure servers are used to protect data against unauthorized access. Personal data is retained only as long as necessary to achieve the purposes outlined in this Privacy Policy. After the retention period expires, data is securely deleted or anonymized. In line with UAE law and GDPR principles, users may request that their data be erased earlier if it is no longer required. Retention periods may vary depending on regulatory requirements or contractual obligations.
5. Data Sharing with Third Parties
Personal data may be shared with third parties strictly within the scope of legitimate processing needs. Such third parties may include trusted partners, contractors, or service providers that support website operations. These parties are required to maintain confidentiality and comply with applicable data protection regulations. Data may also be disclosed where required by law, court order, or regulatory authorities in the UAE. Under no circumstances will personal data be sold, transferred for profit, or disclosed without lawful basis and user consent where necessary. International data transfers, if required, are conducted in compliance with applicable data protection laws.
6. Use of Cookies
Cookies are small text files stored on your device to enhance website performance. Our website uses cookies to remember user preferences, analyze traffic, and improve functionality. Both session cookies and persistent cookies may be applied. Cookies may also be used for security purposes and to authenticate sessions. Users may manage cookie preferences through browser settings. Refusing cookies may affect certain features or performance of the website. Third-party cookies may also be used for analytical purposes but will not process personal data without consent.
7. User Rights
Users have rights under UAE data protection laws and GDPR. These rights include access to personal data, the right to request rectification, the right to erasure, and the right to restrict or object to processing. Users also have the right to data portability, where applicable. Consent to data processing may be withdrawn at any time without affecting prior lawful processing. Requests regarding personal data must be submitted to the website administration, which will respond within legally required timeframes. These rights are subject to limitations under applicable laws.
8. Changes to the Policy
The administration reserves the right to amend this Privacy Policy at any time. Updates will reflect changes in law, technology, or website practices. Any modifications will become effective upon publication on this page. Users are encouraged to review the Privacy Policy regularly to remain informed of updates. Continued use of the website constitutes acceptance of changes.
9. User Consent
By accessing or using our website, you confirm that you have read and understood this Privacy Policy. You agree to the collection, use, and storage of your personal data as outlined herein. Consent is freely given and can be withdrawn at any time, subject to the provisions described above.
🏢 SmartNet
📍 Marina Plaza Tower, Dubai Marina, Dubai, UAE
📞 +971 4 014 2478